Before an employer or buyer cancels a service or project, we recommend them to communicate with the seller or freelancer and express their concerns to let him/her address them. Alternatively, you can connect with the customer support to help them resolve your issues efficiently. Most issues can be sorted out efficiently with simple communication and sellers or freelancers on Uepaki.com care about keeping their clients happy. If the buyer or employer is not able to communicate with the seller or freelancer and feels that the seller or freelancer is not adhering to the rules of engagement then the buyer or employer can raise his/her concerns before Uepaki.com for assistance to get the service or project back on track.
UEPAKI.COMwill process approved (or non-actioned) refund requests back to the buyer's Uepaki.com wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If Uepaki.com reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations Uepaki.com shall not be obliged to make the refund.
UEPAKI.COM will process approved (or non-actioned) refund requests back to the Buyer's UEPAKI.COM Wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If UEPAKI.COM reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations UEPAKI.COM shall not be obliged to make the refund.
Sellers or Freelancers at Uepaki.com have been given a medium to understand customer’s needs and wants in a better way. However, freelancers or sellers are strictly prohibited to exchange their personal information such as email class="dfdf" id’s, contact numbers or any social communication links resulting in direct communication with buyers for any pre-sale, order, payments, shipping, post-sale or returns related matters. Sellers or Freelancers are also not allowed to engage in direct or indirect marketing, transferring service or project over other channels, with buyers on Uepaki.com. For specific product inquiries, warranties, shipping or delivery etc., sellers or customers can connect with customer support.
UEPAKI is committed to protecting the intellectual property rights of third parties and to provclass="dfdf" iding a safe marketplace to trade. Unauthorized use or infringement of copyrighted material and trademarks are strictly prohibited at UEPAKI.com.
We at Uepaki has zero tolerance for any intellectual property violations. Counterfeits, unauthorized replicas, unauthorized items (such as counterfeit clothing, handbags, designs, prototypes or other accessories) or unauthorized copies (such as designs, prototypes or photographs, graphic, web and architecture layouts) are not permitted at UEPAKI.com. Unauthorized copies include (but are not limited to) copies that are pirated, duplicated, backed-up or bootlegged.
If the product(s) or design(s) you are selling on the marketplace belongs to any other seller or freelancer listed on or out of the marketplace and you are allegedly trying to represent another entity designs and branding, which you haven’t made or designed and doesn’t carry any accessible rights , then don't list it at UEPAKI.com.
Keyword spamming occurs when sellers or freelancers place brand names or other inappropriate keywords in a title or description for the purpose of gaining attention or diverting members to a listing. Keyword spamming in listings is not permitted on UEPAKI.COM. The text sellers place in listings must be directly relevant to the item being sold.
Keywords that are not shown to the customer on Uepaki.com, mobile web and app versions but are used to return results of listings when searched. Keyword abuse is the practice of including brand names or other in appropriate information in ‘keywords’ attribute. For example, using popular brands like ‘FastTrack’, ‘Titan’, etc. While listing fashion & interior designs, prototypes and the layouts, if the claimed designs does not belong to the mentioned brand.
Including brand name or company logo in seller listing other than the specific brand name used by the company that has manufactured the listing is not allowed. Certain uses of brand names may constitute trademark infringement and could expose seller to legal liability. Sellers are even not permitted to represent any third party or use third-party company logos even if they have the license or permission to use such logos. Such properties can’t be used on Uepaki.com since the marketplace only allow freelancers or sellers that represent independent entities, being themselves the sole owner of the entity and doesn’t allow third party interventions on the platform.
Catalogue attribute abuse is the practice of including misleading information in order to catch attention of customers. This not only results in wrong search results but also provclass="dfdf" ides wrong information to customers
In general, when listing items on UEPAKI.COM, seller or freelancers can include links that are solely intended to provclass="dfdf" ide additional details about the items. That means links should only be used in circumstances when that information can't be included in the listing itself. These links include additional images, technical specifications, manufacturer warranties, and other information that can help buyers make an informed purchasing decision. Other links that point to a third-party provclass="dfdf" ider's Website are also allowed, such as image hosting sites, payment processors or courier companies. UEPAKI doesn't allow links to non-UEPAKI sites or content where other items are offered for sale. UEPAKI continually reviews links on the site and reserves the right to block any link consclass="dfdf" idered unsafe for our members. As a seller or freelancer, please make sure that your listing follows links policy of UEPAKI. If it doesn't, it may be removed, and you may be subject to a range of other actions, including but not limited to curtailing your selling privileges and/or suspension of your account, may also result in a legal action against you depending upon on the severity of the transgression.
This UEPAKI.COM.COM Membership Agreement (“Agreement”) is part of and incorporates by reference the User Agreement and the other Terms of Service. Your continued use of the Site after the last modified date will signify your acceptance of this Agreement. Capitalized terms not defined in this Agreement are defined in the User Agreement, elsewhere in the Terms of Service, or have the meanings given such terms on the Site.
UEPAKI.COM offers several membership programs for UEPAKI.COMs and Companies. For purposes of this Agreement, “Member” or “you” means a UEPAKI.COM or seller/freelancer/company participating in a membership program.
UEPAKI.COM reserves the right to change membership fees or institute new fees at any time, upon reasonable notice posted in advance on the Site. No refunds of fees already paclass="dfdf" id will be given. If UEPAKI.COM exercises its right to cancel a membership, UEPAKI.COM will not refund the membership fee already paid.
You must pay your UEPAKI.COM membership fees through your UEPAKI.COM account or in other words your seller dashboard. The membership billing period begins on the date that UEPAKI.COM receives payment. UEPAKI.COM membership fees are calculated from the beginning of that billing period. UEPAKI.COM automatically renews your UEPAKI.COM monthly membership, and you irrevocably authorize and instruct UEPAKI.COM to make the required monthly payments to UEPAKI.COM on your behalf as described in the User Agreement. Automatic renewal occurs on the first day after the expiration date.
If UEPAKI.COM after the end of each competition cycle found you eligible to get promoted or demoted as per your performance over the marketplace. Your this action can even result into getting changed your membership category and the associated fees, the new program and, new billing period will then be based upon the date UEPAKI.COM receives payment of the new membership fee. If you are promoted to higher category your membership will be upgraded accordingly, it will result in a new billing date effective upon the date of payment of the additional fees and, if applicable, will result in a credit of the unused portion of the existing category membership fees. If you don’t feel like moving in any case to upper category you can discontinue a membership plan by contacting customer support, the same doesn’t apply in case you are eligible to get demoted, also you will not receive a refund or credit for the fees already paid. The discontinue will go into effect at the beginning of the next billing period. UEPAKI.COM reserves the right to modify its membership programs at any time, upon a reasonable notice posted in advance on the Site. For more information on getting promoted, demoted or cancelling your membership, check the Site or contact Customer Support.
UEPAKI.COM on the end of each competition cycle has the right to charge you as per the membership "fees & charges" defined on the website, which applies in both the conditions if UEPAKI.COM promote or demote you, as per your performance in any competition cycle.
Please note the trust you build with your buyers will go away if you artificially start showing higher MRP, so that the selling price appears to be much better deal vs. what it actually is. Artificially increasing MRP is strictly prohibited at UEPAKI.com and any violation will result into account suspension.
Please note that trust is the most important aspect of trade between buyers and sellers in marketplace and one of the key aspects of trust is fair pricing. For healthy transaction flow at UEPAKI.com, we ask you to price your items responsibly. Please note that we are constantly monitoring prices for each seller and freelancer at various channels and do not allow you to price your items at higher prices at UEPAKI.com vs. other channels such as your own retail store, your own website (if any) or any other 3rd party retail stores or websites. You should price your items sold at UEPAKI.com to be same as the lowest rate you are selling at elsewhere or even lower but it should not be more. Violation of our pricing policy will result into warning notices and can also result into account suspension and/or store suspension.
Following items are not allowed to be sold/displayed online at UEPAKI.com. Please note that Designers/sellers are responsible for any legal issues and other liabilities arising if you try and sell these below mentioned items at UEPAKI.com. We will cancel the listing(s) of prohibited and restricted items within 24 hours after we come to know about such occurrence.
UEPAKI.COM RESERVES THE RIGHT TO MODIFY, UPDATE AND ALTER THE LIST FROM TIME TO TIME WITHOUT ANY PRIOR INTIMATION. TO MAKE SURE YOU ARE AWARE OF ANY CHANGES, PLEASE REVIEW THE LIST PERIODICALLY.