Fees and Charges

Uepaki.com doesn’t charge any fee from buyers or employers on its platform. Customers or employers will only have to pay a payment processing fee (charged by third payment processors) on deposit of funds as follows.

• Selling Products on the Marketplace doesn't demand any subscription fee and is totally free.

• However, sellers will be charged a flat commission fee on every successful sale of listed product or item. Here is a link to our commission charges.

• Designers & Artists will be charged a flat service fee of 10% on every successful billing of their services.

• Designers & artists who are looking to sell their products on Uepaki.com will be charged a separate commission fee which is then based on the category of products they opt for, details of which can be checked here.

Sellers withdrawing funds from their wallets can be charged any fee, if incurred, while processing the payment to sellers designated mode of transfer. The charges for the various modes of transactions includes a withdrawal fee, which is as follows:

Whenever a seller request to withdraw funds from Uepaki.com, Uepaki.com is fully authorised to charge any payment processing fee charged by any of its third-party processors, from seller on its platform. Details of the various charges levied by our various third-party processors are as follows.

Project Refunds In case, if a project gets cancelled within 15 days from the date of project awarded with the mutual consent of both employer & seller, the amount will be reversed back to the customer wallet. However, in case customer demands the allotted fee back to its preferred mode of payment, Uepaki is authorised to deduct a charge of Rs 1000 or 5% of the gross amount, whichever is maximum.

Dispute & Refund In case if a project is refunded due to non-delivery of allotted work or project by freelancer, full project commission at 10% of project value will be charged as fee to the freelancer. Also, the "Freelancer" creates a risk of their account being suspended permanently.

Delayed Delivery of Work In case if the “FREELANCER” gets delayed in delivery of project in accordance to the committed milestones, and Uepaki receives any resolution from the employer/buyer Uepaki is authorised to charge the whole amount as favourable towards the seller for the milestone for which such issue has been raised, which means a full project commission at 10% of project value will be charged as “Fee to the Freelancer”.

• Seller Accounts that have not logged in for six months will incur a maintenance fee of up to Rs.500 for a year until either the account is terminated or reactivated for storage, bandwidth, support and management costs of providing hosting of the user's profile, portfolio storage, listing in directories, provision of the “Hire Me” service, file storage and message storage. These fees will be refunded upon request by users on subsequent reactivation.

Offers, Discounts & Credits

• Designers & Artists on Pre-Registration will be offered a flat “3 Month” free-subscription for the first three months from the launch of the online marketplace.