Frequently Asked Questions

UEPAKI is an online marketplace aggregating Freelance Sellers and Customers.c and Talented Freelancers are invited to offer their products and services. Any user registered with UEPAKI.com can post short or long-term requirements and can choose Freelancer perfect for them. By this kind of mutual arrangement employers can pick the most skilled freelancer in their budget. We are not a party to any contractual agreements between Buyer and Seller in the online venue, we merely facilitate connections between the parties.

Connect Zone is a single place of communication that allows freelancers and clients discuss their project requirements for any particular project or service. All communications related to project tracking, deadlines, work details ,etc. can be found here.

Sellers if like to deliver services in more than one category have to signup through different accounts to offer different services. With different login credentials, i.e. via different dashboards they will be able to deliver multiple services

Yes, sellers have to pay separately in order to offer different services.

Yes, sellers are free to choose their packages as per their proficiency level. For those sellers who are pre-registering with us different package options are already available as per their proficiency. For those, who register with us later, sellers will get the option to manage their subscription inside their dashboard.

Customer or Employer will assure booking of services by making an advance pay amounting to 30% of the project cost which will be then assured with a valid contract agreement available on the website.

Seller can submit from the list of Identity proofs available on website, issued and recognisable by Government of their country. Students need to submit their valid college identity cards to get their account approved.

Sellers, if pre-register with Uepaki can enjoy a flat 90% Discount on their subscription fees for 3 months. Also, we will be only accounting first 10000 sellers to participate in the very first competition cycle. Sellers who registered afterwards though get the chance to earn and participate in the competition cycle but their performance won’t be accounted for the personal branding support. Sellers are thereby advised to hurry and pre-register themselves soon to participate in the biggest competition cycle going to held soon.

Sellers performance will be evaluated after 6-8 successive competition cycles and those who will attain the top spots will get rewarded.

We are working very hard and will be looking to launch marketplace after the successful registration of very 1st 10000 sellers.

No, UEPAKI won’t refund any pre-registration amount as suitable benefits have been offered against the pre-registration.

GST amount won’t be returned back by UEPAKI, however Sellers can take credit of that amount with their GST return filings.

Services once subscribed can be cancelled but no amount will be refunded back.

UEPAKI will evaluate seller scores on the basis of a series of factors including but not limited to Ratings, Reviews, Feedback, Performance, Behavior, Projects Completion Rate, etc.

You can’t cancel the project once accepted. If any such grievances found on your end, UEPAKI will charge you with strict penalties and fine. UEPAKI can even cancel your subscription and registration on the platform. However in case of any natural incident, death or calamity, UEPAKI can handover project to other sellers on customer requests and will mark the project cancelled on your end. Suitable fines and penalties will follow.

We will be analysing designs and works of every seller listed on the platform. If UEPAKI finds dublicacy or multiple uploading of works, UEPAKI holds right to suspend sellers rightaway from the platform.

Such circumstances are expected to happen rare. But if any such case appear before us, the reasons behind the cancellation will be thoroughly analysed and sellers will be compensated with the amount held in security deposit after deducting necessary commission and deduction fees.

No, as per sellers performance over any competition cycle, sellers need to pay subscription fees as per the category they fall in. The details of the subscription fee can be find here.

UEPAKI welcomes your decision in case you get promoted but don’t want to subscribe to higher packages. However, the same doesn’t hold in case sellers get demoted as per their performance over the competition cycle.

UEPAKI milestones framework has been divided into three consecutive cycles of payments. At the Initial phase where customer is going to book/order seller services 30% payment of the project/ product need to be paid to UEPAKI as per MOD concept. The second phase involves a payment of another 50% of the product. The third phase will involve payment of rest amount which customer need to transfer to UEPAKI at the time of delivery of product/services. NOTE: The payment at the final phase can be paid via cash (amount not greater than 25000) or by visiting MY ORDERS section under Account Section on the Website. UEPAKI holds the right to deduct its commission fees or any other subsequent charges from the final payment made to the sellers.

These three milestones stages will be applicable to all seller services. Customer need to pay these amount on times to avoid any delay in delivering product/services. For any delay in rendering of the services customers will be the themselves liable to bear late delivery of product or services. UEPAKI will not be responsible for any such grievances, however UEPAKI will time to time send reminder mails for timely payment.

1. Kindly note: sellers on successful completion of 1st milestone will be getting 20% of the amount charged from customers at every milestones. For e.g. If UEPAKI is charging 30% from Customers at first milestone then sellers will be getting 20% of those 30%. Rest amount will be held in Safety Deposit Account. (However If sellers want any amount which they require to get the project done then amounts can be claimed by raising invoicing to customers and get it approved. Admins on getting confirmation from customers end will then be able to transfer the needed amount).

2. If not approved by customers, then at the completion of next milestone sellers will be getting the left 80% during the first milestones plus 20% of the amount charged from customers during the second milestone. Sellers can again raise the invoices to customers and submit the approved invoices to UEPAKI. This process will be followed at successive milestones. This is done on account of limiting sellers withdraw from the project and causing customer dissatisfaction. UEPAKI will be deducting a commission of 10 % at every milestones for the services rendered.

3. We understand it might be unjustified to ask undergraduates & struggling sellers to submit security amount at the very first but since we don’t discriminate. On the other hand customer’s safety do matters. Therefore, in order to avoid sellers withdraw from the project in between or any grievance we will be holding a 10% amount from sellers first and successive projects, a max amount of INR 20000 to be kept as security deposit with us. The same will be handed over without any deduction when the seller cancel his/her registration with us.